Facility Maintenance Request Intake    

·       Assessment of Issue Severity

·       Protocols for Routine, Urgent, & Emergency Repairs

·       Maintenance Technician Dispatch

·       Tenant & Staff Wellness Checks

·       Secure Data Entry into Your Work Order System

·       Complaint Reporting & Follow-Up

·       Public Housing Waitlist Enrollment & Information

·       Reporting on Wait and Resolution Times for Customer Satisfaction

Ethics & Compliance Reporting            

· Corporate Compliance Information & Reporting

· Harassment & Discrimination Reporting

· Fraud, Waste, & Abuse Reporting

· Workplace Violence Reporting

· Drug & Alcohol Abuse Reporting

· Secure Online & Phone Intake of Complaints

· Secure Online Case Management Database

· tEQuitable© Confidential Ombuds and Corporate Governance Solutions

Information & Referral Services

· Detailed Interview and Individualized Referrals

· Resource Database Development

· General Answering Services

· Message Taking and Dispatch

· Reporting on Wait and Resolution Times for Customer Satisfaction

· Follow-Up